Shipping

This page is the crawlable version of our shipping policy for customers and search engines. Checkout remains the live source for exact charges, but this page explains how Golden handles dispatch, delivery timing, rural orders, and what to do if something goes wrong.

Dispatch windows

We aim to dispatch orders promptly after they are placed. Processing times can move around public holidays, product launches, and wholesale demand, so checkout timing and email updates remain the live source once an order is placed.

Delivery timing

Delivery times depend on region and carrier conditions. Urban addresses will generally move faster than rural addresses, and longer-distance routes can take more time than local shipments. We send tracking details once an order is on the move.

Shipping rates

Shipping rates and any free-shipping thresholds are shown at checkout. That is the live source because rates can change with destination, order size, and promotional offers.

Damaged, missing, or delayed orders

If your order arrives damaged, incomplete, or unusually delayed, email us with your order number and photos if relevant. The fastest way to resolve an issue is to contact us as soon as you spot it. For returns and replacements, use our returns page alongside the details in your order confirmation.